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Support & Maintenance
On Site Support, Remote
Support, Server & Desktop Maintenance.
We work with our customers to understand their
current IT operations and to suggest
cost-effective and efficient ways forward.
Our
Helpdesk
facility and support structure mean that you
can ‘think of us as your IT Department’
because we can provide all the expert IT
support you require - and, we are just a
click or a phone call away.
So, you can have all the benefits of a dedicated IT
department without having to hire, train,
manage, and retain your own staff - and have
experts handling the complete life-cycle of
your key software - from licensing to
upgrades to replacements.
V9 provides :
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Telephone Support - per incident or unlimited
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Email Support - per incident or unlimited
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Online Call logging - using our web based helpdesk system
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Onsite Support
- per incident or unlimited included in
our Total Plus© plan
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Remote
Diagnostics and control
- included in our monthly support plan.
Please
click here to log in to remote support.
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Data Recovery
Most businesses using computers
rely on them to be fully operational in
order to satisfy their
customers’
requirements. Engineers recognise this need,
and are able to Support most types of
hardware, operating systems and application.
All aspects of PC Support include the
following :
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Software Installation and
troubleshooting
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E-mail set-up, administration and
support
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Hardware fault diagnosis and repair
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24/ 7/ 365 remote support via VPN, where
available or using Veenine partner
software
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Network administration e.g. user account
setup and maintenance, login scripts
etc…
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Hardware upgrades
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PC rollouts
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Purchasing of hardware, with fast
delivery
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Installation of new hardware
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Emergency Support during bank holidays
and other emergencies.
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